Refund policy
Returns & Refunds Policy
At Source, we're committed to delivering remarkably good, restaurant-quality meals to your door. Due to the nature of our frozen products, we cannot accept physical returns of food items.
Delivery Issues If your order arrives partially or fully defrosted, please:
- Take photos of the delivery
- Contact us immediately at info@source.food
- We'll arrange a complimentary replacement delivery
Quality Guarantee We're confident you'll love our products. If you're not completely satisfied with the quality:
- Contact us within 14 days of delivery
- Provide your order number and feedback
- We'll issue a full refund, no questions asked
Change of Mind As we deal with frozen food products, we cannot accept cancellations once your order has been dispatched.
Refund Processing
- Approved refunds will be processed within 3 business days
- Funds typically appear in your account within 5-7 business days, depending on your bank
- You'll receive email confirmation once your refund is processed
Contact Us For any questions about your order, please contact us at info@source.food